Thank you for purchasing your new Safe Top Lids aquarium protection.
For any items to be eligible for a refund, you have to return the item you have purchased to us within 7 calendar days of the purchase. The item must in its original condition, with no scratches or damage. We reserve the right to deny refunds for lids which do not fit IF the customer provided measurements are inaccurate and that is the reason the lid doesn’t fit your tank. In this case we can offer your replacement lid at a deep discount.
If your lid comes wrong due to manufacturing errors, then we will pay all return shipping for your first lid, and if you choose to have a replacement lid made, we will make any corrections, and ship the replacement lid with a return shipment for your first lid. The urgency of replacement lids is relative to the risk of losing any livestock.
We will always seek to keep our customers happy and to do everything we can to keep your aquarium protected.